FAQs

Dansko slip resistant styles are sole tested using the MarkII Standard. Slip resistant styles for both men and women can be found in the drop down under "Slip Resistant Shoes".

Some Dansko collections feature a removable footbed which can accommodate custom orthotics. Due to the custom nature of orthotics, we recommend trying the shoes on with the orthotics to ensure a good fit.

We guarantee our products to be free from manufacturers defects within a reasonable amount of time and wear. If you believe there is a defect with the materials or workmanship, please contact the dealer where you purchased your footwear for assistance. Please note: Dansko cannot assist with requests on purchases made through unauthorized dealers or third-party auction sites.

The lifetime warranty rumor has been around for several years. While we do not have a lifetime warranty, we do guarantee our footwear from manufacturers' defects within a reasonable amount of time and wear. Normal or abnormal wear and tear is not considered a manufacturers defect. If you believe there is a defect with the materials or workmanship, please contact the retailer about returning or replacing your shoes.

We do not recommend resoling Dansko clogs. Instead, for continued superior performance, we recommend that you replace your Dansko clogs.

We are proud to carry the American Podiatric Medical Associations (APMA) Seal of Acceptance. The APMA awards the Seal after rigorously evaluating a product to determine if it promotes quality foot health. For a list of collections that have been awarded the Seal visit Women's APMA Accepted Shoes or Men's APMA Accepted Shoes.

Dansko clogs are made in Europe and Asia. Look on the inside of the shoe to see the country where it was manufactured. To ensure that Dansko provides a superior product, we select and work closely with only the very best manufacturers. We select our sourcing partners based on their proximity and access to raw materials, as well as for their expertise in handling these materials.

At this time Dansko does not make steel toe footwear.

We take great care in selecting our leathers and tanning methods to ensure supple strength and brilliant color. Occasionally, leather uppers or linings may react with your body chemistry, transferring color onto your feet or hosiery. This is not a defect. You may also find naturally occurring marks or blemishes in the leather, revealing its inner character or originality.

If you are concerned about the fit of your shoes, please follow up with the Retailer or E-tailer where you purchased your shoes. All of our Retailers and E-tailers are experts on fitting Dansko products and they will be able to guide you.

We guarantee our products to be free from manufacturers defects within a reasonable amount of time and wear. If you believe there is a defect with the materials or workmanship, please contact our Customer Service for assistance. Please note: Dansko cannot assist with requests on purchases made through unauthorized dealers or third-party auction sites.

We recommend that you contact the seller. Please note: Dansko cannot assist with requests on purchases made through unauthorized dealers or third-party auction sites. Authorized Dansko dealers can be found on the Find A Retailer page.

Yes. We offer additional width options in our Professional, XP and XP 2.0 Clogs and the Honor sneaker.  We also offer adjustability options in select collections, such as laces, buckles, backstraps, and elastic goring that can accommodate many special fit concerns.

Dansko shoes are sized according to European (EU) whole size standards. See our size chart for conversion. For fitting of clogs, please refer to the Fit Guide tab located on any of our clog product pages. You can also chat with Dansko Customer Service for more information.

Dansko styles are made from several different types of leathers and fabrics. To find out more about what product we recommend using, visit our shoe care page.  

Dansko donates shoes to a non-profit organization called the National Odd Shoe Exchange. Since 1943, The National Odd Shoe Exchange (NOSE) has provided single shoes to amputees and split pairs to people with significant size differences due to illness or disease. You may contact NOSE by phone via 1-480-892-3484.

Many of our Retailers participate in our special order program. If you have a specific request, please notify a Retailer and ask to place a special order. You may also be able to purchase this style direct from Dansko, as we sell select styles direct to consumers on dansko.com.

Dansko works closely with its dealers to ensure customer satisfaction. An authorized Dansko dealer will be able to provide assistance should you encounter a problem with your purchase. Authorized Dansko dealers can be found on the Find A Retailer page.

Yes, you can purchase footwear directly from Dansko.com

Dansko has received reports that other retailers claiming to sell Dansko shoes (often at "too good to be true prices") do nothing more than take your money and never send the shoes you thought you purchased. When shopping for Dansko shoes online, we recommend that you only purchase shoes from a Dansko Authorized Retailer - a handy list of these Authorized Retailers is on the Find A Retailer page.

BEWARE! Two specific sites that are fraudulent are:

Visit our Careers page (Add link) to see any open positions at either our headquarters or distribution center in West Grove, PA.

We will ship orders to the United States only. At this time, we are unable to ship internationally.  

Visa, MasterCard, American Express, Discover, and Dansko.com e-gift cards are accepted methods of payment. We cannot accept bank issued gift cards at this time.

The security of your information is a top priority at Dansko. We take security very seriously using industry-standard security measures to protect the loss, misuse, and alteration of your personal information.

Yes, we offer electronic gift cards that can be purchased at Dansko.com in any whole dollar amount between $5-$500 USD. E-gift cards are delivered free of charge via email.

Your e-gift card can only be redeem on Dansko.com They are not valid at any Dansko authorized retailer or danskooutlet.com.

To return product purchased from this website use the online form to receive a Return Authorization number. Returns require pre-approval by Dansko. Returns without pre-authorization will be refused.

If you are exchanging an item the return shipping is free. If you are returning an item, you will be charged $6 for return shipping, which will be deducted from the refund you will receive.

Unfortunately, exchange orders can only include shoes from the original order. If you wish to purchase additional items, please place a new order.

Unfortunately, we do not accept returns or exchanges for products purchased on this site at the Dansko's Headquarters. Products need to be shipped to our Return Department to ensure a timely response to your request. Use the online form to start your return process.

We strive to fulfill orders as quickly as possible and you may not be able to cancel or change your order once it is submitted because we have already begun shipping your order. Please be sure to review your order carefully before submitting it.

You may check the status of your order after 2-3 business days.  To check the status of your order click on “Check Order Status” at the bottom of this page.

Credit card charges do not apply until the backorder item ships.

No. In-stock items ship separately from backorder items. Credit card charges apply only to the shipped in-stock item.

No. The backorder item ships without additional shipping costs.

To amend and/or cancel your backorder item, please contact our customer service team.

If you forgot your password you can reset it by visiting "My Account" and following the instructions.