Dansko is committed to following the best practices to protect the health and safety of our employees, consistent with CDC, Pennsylvania, and local guidelines. These efforts include minimizing the number of employees in the distribution center at any one time, requiring face masks, enforcing social distancing, regular hand washing, enhanced site cleaning, and other measures.
Also, please note that trucking companies and other carriers may not be operating on their normal schedules, and therefore, your order may be delayed in transit.
We appreciate your continued patience and understanding under these challenging circumstances. Customer Service representatives are available by email, phone, or chat during normal business hours.
Thank you, as always, for supporting the Dansko brand.
FAQs
Are Dansko shoes slip resistant?
Dansko slip resistant styles are sole tested using the MarkII Standard. Slip resistant styles for both men and women can be found in the drop down under "Slip Resistant Shoes".
Can I use my custom orthotics?
Some Dansko collections feature a removable footbed which can accommodate custom orthotics. Due to the custom nature of orthotics, we recommend trying the shoes on with the orthotics to ensure a good fit.
Is there a lifetime warranty for footwear?
The lifetime warranty rumor has been around for several years. While we do not have a lifetime warranty, we do guarantee our footwear from manufacturers' defects within a reasonable amount of time and wear. Normal or abnormal wear and tear is not considered a manufacturers defect. If you believe there is a defect with the materials or workmanship, please contact the retailer about returning or replacing your shoes.
Can my clogs be resoled?
We do not recommend resoling Dansko clogs. Instead, for continued superior performance, we recommend that you replace your Dansko clogs.
What is the APMA Seal of Acceptance?
We are proud to carry the American Podiatric Medical Associations (APMA) Seal of Acceptance. The APMA awards the Seal after rigorously evaluating a product to determine if it promotes quality foot health. For a list of collections that have been awarded the Seal visit Women's APMA Accepted Shoes or Men's APMA Accepted Shoes.
Where are Dansko clogs made?
Dansko clogs are made in Europe and Asia. Look on the inside of the shoe to see the country where it was manufactured. To ensure that Dansko provides a superior product, we select and work closely with only the very best manufacturers. We select our sourcing partners based on their proximity and access to raw materials, as well as for their expertise in handling these materials.
Does Dansko make steel toe footwear?
At this time Dansko does not make steel toe footwear.
Should I be concerned if my shoe discolors my sock or foot?
We take great care in selecting our leathers and tanning methods to ensure supple strength and brilliant color. Occasionally, leather uppers or linings may react with your body chemistry, transferring color onto your feet or hosiery. This is not a defect. You may also find naturally occurring marks or blemishes in the leather, revealing its inner character or originality.
Do you make footwear for people with narrow and wide feet?
Yes. We offer additional width options in our Professional, XP and XP 2.0 Clogs and the Honor sneaker. We also offer adjustability options in select collections, such as laces, buckles, backstraps, and elastic goring that can accommodate many special fit concerns.
How do I figure out my Dansko shoe size?
Dansko shoes are sized according to European (EU) whole size standards. See our size chart for conversion. For fitting of clogs, please refer to the Fit Guide tab located on any of our clog product pages. You can also chat with Dansko Customer Service for more information.
Where will you ship to?
We will ship orders to the United States only. At this time, we are unable to ship internationally.
Is your website secure? Is it safe to order from your website?
The security of your information is a top priority at Dansko. We take security very seriously using industry-standard security measures to protect the loss, misuse, and alteration of your personal information.
I bought a shoe from Dansko that I want to return. How do I return or exchange it?
To return product purchased from this website use the online form to receive a Return Authorization number. Returns require pre-approval by Dansko. Returns without pre-authorization will be refused.
Can I add on to my exchange order?
Unfortunately, exchange orders can only include shoes from the original order. If you wish to purchase additional items, please place a new order.
I live close to Dansko's Headquarters; may I just drop my return off?
Unfortunately, we do not accept returns or exchanges for products purchased on this site at the Dansko's Headquarters. Products need to be shipped to our Return Department to ensure a timely response to your request. Use the online form to start your return process.
Can I change or cancel my order once it has been submitted to Dansko?
We strive to fulfill orders as quickly as possible and you may not be able to cancel or change your order once it is submitted because we have already begun shipping your order. Please be sure to review your order carefully before submitting it.
How can I check the status of my order?
You may check the status of your order after 2-3 business days. To check the status of your order click on “Check Order Status” at the bottom of this page.
Can I amend and/or cancel my backorder item?
To amend and/or cancel your backorder item, please contact our customer service team.
Personalization:
Personalized shoes are created by you, just for you. All sales of personalized items are final and may not be returned or exchanged, unless there is a manufacturing defect.
If you have any questions or concerns related to sizing or personalization, please email, chat or call a customer service representative before placing your order.
The final personalization on your shoes may look slightly different from what is shown online due to variations in leather texture or other factors.
Dansko’s standard care instructions apply to personalized shoes.
If your personalization selections are rejected, please select a different set of characters to proceed.
Dansko reserves the right to reject any submitted personalization. Your personalization will be rejected if it contains content:- That may be abusive, defamatory, degrading, derogatory, discriminatory, explicit, harassing, harmful, inciting violence, inflammatory, insulting, intimidating, obscene, offensive, profane, or threatening; or
- That may infringe the intellectual property rights of someone else; or
- That otherwise isn’t reflective of the Dansko brand values.
What is Installments with Afterpay?
Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How do I use Installments with Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Installments with Afterpay?
Installments with Afterpay can only be applied to purchases made on www.dansko.com website.
Can I use Installments with Afterpay if I’m an international customer?
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ
When will my items be delivered if I use Installments with Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
Visit our shipping page for more information by clicking here.
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on www.dansko.com using Installments by Afterpay.
What products are not eligible for purchase using Installments with Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
How do I return or exchange an item purchased using Installments with Afterpay?
If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
What happens if I have a partial refund, and how does that affect my payments?
Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. Note that the length of payments will never go beyond six weeks after the purchase date. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and charge the remaining amount to your third payment.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.